How can we help you?
Quick answers to common questions, help with an order, or a message straight to us. Every message gets a reply within 1 business day.
Common questions
When will my order arrive?
We email you a tracking link as soon as your order is on its way. Full timings are in our shipping policy.
How do I track my order?
We email you a tracking link as soon as your order ships. Can’t find it? Check your spam or promotions folder, or send us a message with your order number.
What age is WonderRail for?
Ages 3 and up. WonderRail contains small parts, so it isn’t suitable for children under 3.
Can I return it?
Everything you need to know is in our refund policy.
My order arrived damaged or with pieces missing
Sorry about that. Send us a message with your order number and a photo, and we’ll help sort it out.
Still need help?
Send us a message and we’ll reply within 1 business day. Including your order number helps us find it faster.