Refund policy

Refund Policy

Bramble & Bear Refunds & Returns Policy

At Bramble & Bear, your satisfaction means everything to us. We take pride in offering premium-quality toys and a seamless shopping experience. To maintain fairness for all our customers, please review our Refunds & Returns Policy below.

Return Eligibility

We accept returns and provide refunds only in the following circumstances:

  • Damaged or Defective Items – If your item arrives damaged or with a manufacturing defect.
  • Incorrect Orders – If you receive an item different from what you ordered.

❌ Please note: We currently do not accept returns due to change of mind or personal preference.

Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 14 days of delivery. Our team may request photos to verify the issue. Once approved, we'll guide you through the return process and arrange either:

  • A replacement of the same item (if available), or
  • A refund to your original payment method.

Incorrect Orders

If you receive the wrong product, contact us within 14 days of delivery. We'll ensure you receive the correct item at no additional cost, or we'll issue a refund.

Non-Returnable Items

For safety and hygiene reasons, the following products are non-returnable (except in cases of damage, defect, or incorrect shipment):

  • Plush toys and soft/stuffed items
  • Any toy that has been opened and used, where safety/hygiene cannot be guaranteed upon return
  • Items marked as final sale

Refunds Processing

Once your return is received and inspected, we'll notify you of approval or rejection. If approved, your refund will be processed within 7 business days to your original payment method.

Please note:

  • Original shipping fees are non-refundable.
  • Customers are responsible for return shipping costs, unless the issue is due to our error.

How to Initiate a Return

To request a return, please contact our support team through our Contact Us page with the following details:

  • Order number
  • Product details
  • Reason for return (damage, defect, or incorrect item)
  • Photos (if applicable)

Exchanges

We do not offer exchanges. If you received a damaged, defective, or incorrect item, we'll happily provide a replacement or refund.

Final Note

We know returns can be frustrating, and we'll always do our best to resolve issues quickly and fairly. Thank you for trusting Bramble & Bear — we're committed to ensuring every order leaves you and your little one delighted.

The Bramble & Bear Team