IS SHIPPING FREE?
Yes! We offer free worldwide shipping on all orders at Bramble & Bear — no minimum spend required.
HOW DOES YOUR SHIPPING PROCESS WORK?
To keep our toys affordable and reduce unnecessary waste, we partner with trusted warehouses and fulfilment centers around the world. This means your order is shipped from whichever location gets it to you fastest and most efficiently, so you get your child's new favorite toy without the markup.
WHEN WILL I RECEIVE MY ORDER?
Orders are processed Monday through Friday. Please allow 2–5 business days for processing before your order ships (this may take slightly longer during our Christmas sale and other peak periods due to high demand). We don't process or ship on weekends.
Once your order ships, delivery typically takes 7–15 business days, depending on your location. During the holiday season, please allow a little extra time as carriers manage higher volumes.
WHY DO MY ITEMS ARRIVE SEPARATELY?
If you've ordered multiple toys, they may ship separately with individual tracking numbers. This is because some items are fulfilled from different warehouses depending on stock levels — we do this to get each toy to you as quickly as possible rather than holding up your whole order for one item.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN TRANSIT?
If your order seems delayed, stuck in customs, or hasn't arrived within the expected timeframe, please reach out to us at bramblebearstore@outlook.com and we'll help track it down. In rare cases where a package is confirmed lost, please refer to our Refund Policy for next steps.
ORDER TRACKING
Once you place an order, you'll receive an Order Confirmation email right away. As soon as your toy ships, you'll get a Shipping Confirmation email with your tracking number. Please allow up to 48 hours for tracking information to update after it's issued.
WILL I BE CHARGED CUSTOMS OR IMPORT TAXES?
Prices shown on our site do not include any customs duties or import taxes that may apply once your order reaches your country. These charges, if any, are determined by your local customs office and are the customer's responsibility. Bramble & Bear is not responsible for delays caused by customs processing. For questions about potential charges, please contact your local customs authority.
HOW WILL MY ORDER BE PACKAGED?
Your toy ships in the manufacturer's original packaging. The box may show the manufacturer's own product name or branding rather than Bramble & Bear, but rest assured it's the same toy you see on our site. If it's a gift, you may want to wrap it before handing it over.